Privacy & Data Protection Policy

This Privacy Policy explains how Raya Protech Sdn. Bhd. ("Raya Protech", "we") collects, uses, discloses and protects your personal data in accordance with the Personal Data Protection Act 2010 ("PDPA") and applicable laws of Malaysia.

1. Types of Personal Data Collected

We collect the following information when you interact with our website or services:

• Contact details: name, email address, phone number, postal address and position.
• Organisational information: company name, sector and consultancy requirements.
• Technical information: IP address, browser type and website usage data.
• Contact form information: any details you include in your message to us.

2. Purpose of Data Collection

The personal data collected will be used for the following purposes:

• Processing your enquiries and consultation requests;
• Providing information on our relevant services;
• Managing client relationships and administrative records;
• Complying with legal and regulatory obligations;
• Analysing and improving our website and services.

3. Confidentiality

As a security consultancy, confidentiality is core to our operations. All information you share is protected under strict internal confidentiality protocols. Client information will not be disclosed to third parties without written consent, except where required by law.

4. Disclosure to Third Parties

We do not sell or rent your personal data. Disclosure occurs only in the following situations:

• To employees or consulting partners who require the information to perform their duties, under confidentiality obligations;
• To authorities when required by law;
• To technical service providers (e.g. hosting) supporting website operation, under confidentiality agreements.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, alteration or disclosure. This includes access controls, encryption and continuous monitoring.

6. Data Retention

Personal data is retained for as long as necessary to fulfil the stated purposes, or in line with applicable legal and regulatory requirements.

7. Your Rights

Data subjects have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate data;
• Withdraw consent for processing (for consent-based data);
• Limit the processing of certain personal data.

To exercise these rights, please contact us at info@rayaprotech.com.

8. Cookies

This website uses cookies to store language preferences and enhance the user experience. You may disable cookies through your browser settings, although some functionality may be affected.

9. Links to Third-Party Websites

This website may contain links to third-party sites. We are not responsible for their privacy practices. You are advised to read their privacy policies before sharing any information.

10. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or the handling of your personal data, please contact:

Raya Protech Sdn. Bhd.
Suite 12-01, Menara Landmark, No. 12, Jalan Ngee Heng, 80000 Johor Bahru, Johor, Malaysia
Email: info@rayaprotech.com
Phone: +60 7-000 0000